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The BCHG Way

As an anchor institution at the heart of the Black Country and Birmingham for the long-term, BCHG has a role in shaping the places in which people live and to improve residents' quality of life.

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9th in the UK for customer satisfaction

BCHG has been ranked 9th amongst the other UK social housing providers for customer satisfaction.

G1/V1 regulatory compliance ratings

The Regulator for Social Housing has awarded BCHG the V1 (Viability) and G1 (Governance) judgements, which are the highest regulatory compliance ratings.

83 new homes in the Black Country

We built 83 new homes in the Black Country between 2024-2025, with plans to start work on 117 new homes by March 2026.

86% agree homes are well-maintained

Latest TSM results show 86% of customers agree that BCHG provides a home that is well-maintained.

Our Accreditations