We want to provide you with services that are suited to your needs and you can help us by giving us your feedback. Has something gone wrong? We always try to get things right the first time. But we know this doesn't always happen. If something has gone wrong please let us know.

We take all complaints seriously because they allow us to learn from our mistakes, resolve problems and improve our services.

  • Click here to see what actions we have taken from the complaints we have received. 
  • Read our current Complaints Policy here.
  • Click here to learn more about the social housing complaints process. 
  • Read our Complaints Handling Self-Assessment here.

Complimenting us when we have done something well, please let us know so that we can keep doing it. Comments and suggestions please feel free to comment on any part of our services or suggest something that you think would improve them. Your views are important to us. If we make any changes or improvements as a result of your suggestions, we will publish them in newsletters, publications and on the website. 

If would like to talk to us about the quality of our services, please contact us via the form below or call us on 0121 561 1969.

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Find out how we collect, store, use, share and protect the personal information in our Privacy Notice.