Customer Annual Report 2023/2024

Tenant Satisfaction Measures - Quarter 1 (2024/2025)

Comments or Complaints

We want to provide you with services that are suited to your needs and you can help us by giving us your feedback. Has something gone wrong? Please let us know so that we can make things right.

Repairs

If you are a BCHG customer, you can report a repair in a number of ways

Find out how

Tenant Rights

As a BCHG tenant you have a number of important rights. These are included as part of your legally binding tenancy agreement but for the avoidance of doubt we have included the key ones on the page below.

Click here to find out more

Report a Repair

Need to report a repair? Call us on 0300 555 0302, 24 hours a day, 7 days a week. Please note before 8am and after 5pm is for emergencies only.

Find out more

Pay your Rent

You will require your 16 digit PRN number to make a payment online. Please click below to be taken to the payment page.

Find out more

Cost of Living Support

To help you manage the increase in the cost of living we have pulled together some hints and tips on some of the small things you can do to save here and there.

Find out more

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