Black Country Homeforce is our in-house building maintenance team that operates throughout Birmingham and the Black Country. Homeforce are responsible for delivering over £2 million worth of disabled adaptations, responsive repairs and planned maintenance such as replacement kitchens and bathrooms as well as other domestic works.
If you are a BCHG customer, you can report a repair by:
- Using our brand new BCHG Online digital service - you can use the service to report non-urgent repairs. You will need to activate a separate repairs account
- Emailing us at homeforcejobs@bchg.co.uk 24/7
- Calling us on 0300 555 0302, from 8.00am until 5.00pm
Emergencies can be reported 24 hours a day, 7 days a week and will be attended within 24 hours. These include anything else that makes the property dangerous or insecure to live in. For emergency repairs please call 0300 555 0302 opt. 2
For all gas and gas central heating repairs (exc. electric heating) please call 0300 555 0302 opt. 1
If your CO alarm is constantly sounding, call Cadent on 0800 111 999 and follow their instruction.
When you report a repair by telephone or through via email you will be given an appointment on a day and time to suit you. We will do our best to complete your repair the first time we visit but if we can't, we’ll agree a date for a follow up visit.
More information is explained in our Value Based Service Standards, in addition to our Repairs Policy on what you can expect from us - this also tells you what is classed as emergency, urgent or routine repair.
