Black Country Homeforce is our in-house building maintenance team that operates throughout Birmingham and the Black Country. Homeforce are responsible for delivering over £2 million worth of disabled adaptations, responsive repairs and planned maintenance such as replacement kitchens and bathrooms as well as other domestic works.

If you are a BCHG customer, you can report a repair by:

  • Using our brand new BCHG Online digital service - you can use the service to report non-urgent repairs. You will need to activate a separate repairs account
  • Emailing us at homeforcejobs@bchg.co.uk 24/7
  • Calling us on 0300 555 0302, from 8.00am until 5.00pm

Emergencies can be reported 24 hours a day, 7 days a week and will be attended within 24 hours. These include anything else that makes the property dangerous or insecure to live in. For emergency repairs please call 0300 555 0302

For all gas and gas central heating repairs you can also get in touch via 0300 555 0302.

If your CO alarm is constantly sounding, call Cadent on 0800 111 999 and follow their instruction.

When you report a repair by telephone or through via email you will be given an appointment on a day and time to suit you. We will do our best to complete your repair the first time we visit but if we can't, we’ll agree a date for a follow up visit.

More information is explained in our Value Based Service Standards, in addition to our Repairs Policy on what you can expect from us - this also tells you what is classed as emergency, urgent or routine repair.

 

Helpful guides and toolkits

Adobestock 179448233
Tenants' Guide to Asbestos

The information in this leaflet will let you know how we are dealing with any potential risks of asbestos.

Worried about asbestos? Call us on 0121 561 1969.

Read here
Condensation image Unsplash
Damp, Mould and Condensation Read here
Carbon Monoxide Posts 2
Carbon Monoxide (CO) alarms Read here
OT00897 CLOSE UP Hygrometer
Hygrometers - Guidance for customers Read here
Disrepair Claims Image Man On Phone
Disrepair Claims - Guidance Read here

Frequently Asked Questions (FAQs)

  • How do I report a repair?

    You can report a repair by calling our Repairs Hotline on 0300 555 0302, email: homeforcejobs@bchg.co.uk, using our online portal BCHG Online. For emergencies, please call us directly.

  • What counts as an emergency repair?

    Emergency repairs include serious health & safety risks such as:

    • No heating or hot water
    • Major water leaks or flooding
    • Dangerous electrical faults
    • Insecure external doors or windows
    • Structural damage

    These will be attended to within 24 hours.

  • How long will it take to complete my repair?

    Repair times depend on the type of repair:

    • Emergency Repairs: Within 24 hours
    • Urgent Repairs: Within 5 working days
    • Routine Repairs: Within 20 working days

    We can give you an estimated completion time when you report your repair once a convenient appointment has been arranged.

  • Can I choose an appointment time?

    Yes, we offer morning, afternoon, and school run appointment slots. In some cases, we can offer evening or Saturday appointments if available.

  • Will someone contact me before they arrive?

    Yes, we forward call all appointments but if you are signed up to receive text/email alerts you will have reminders that the operative is on their way.

  • What repairs am I responsible for as a tenant?

    Typically, tenants are responsible for:

    • Replacing light bulbs and batteries in smoke detectors
    • Unblocking sinks and toilets (unless caused by a fault)
    • Internal decoration
    • Keeping gardens tidy

    Full details are in your Tenancy Agreement.

  • What happens if I’m not home when the operative arrives?

    If no one is home at the agreed time, you may need to rebook, which could delay the repair. Missed appointments may also result in charges.

     

  • Do I need to prepare my home for the repair?

    Yes, please ensure the area is clear and accessible. Pets should be secured, and any personal belongings moved away from the work area.

  • How can I check the progress of my repair?

    You can check the status via our online portal BCHG Online, tenant app, or by calling our Repairs Team.

  • What should I do if I’m unhappy with the repair?

    Please contact us as soon as possible. We will inspect the work and arrange for it to be corrected if needed.

  • Will I be charged for any repairs?

    Most repairs are covered as part of your tenancy, but you may be charged for:

    • Repairs caused by damage, misuse, wilful or neglect (This includes people who visit your home)
    • Missed appointments without notice
    • Repairs that are your responsibility as a tenant
  • Do you offer home improvement services?

    No, we only provide repairs and maintenance to ensure the property meets health and safety standards. Any improvements are handled separately under planned works programs.

  • Can I request adaptations for medical needs?

    Yes, if you require adjustments to your home (e.g., grab rails, stairlifts), please contact our Service Delivery Team. A referral may be needed from an Occupational Therapist via your Local Authority.