There are many ways that you can get in touch with us – online, by phone, by post or by visiting our office.

  • Customer Relations Managers (for anything tenancy related including rent payments)

    Please click here to contact your Customer Relations Manager to discuss anything regarding your tenancy with Black Country Housing Group.

  • Retirement Living

    Apsley House
    Call: 01384 413836

    Braeburn House
    Call: 01922 645670

    Doveton House
    Call: 01384 371174

    Elizabeth House
    Call: 01384 893121

    Stambermill House
    Call: 01384 422787

    Vantage Point
    Call: 0121 289 7652 (Note: This is a Temporary Number until 27th March)
    0121 553 6110 - Currently Unavailable

  • Homeforce - Repairs Team

    Black Country Homeforce, our skilled and professional home improvements team, can carry out in-house repairs and improvements to your home.

    Call: 0300 555 0302

    Email: homeforcejobs@bchg.co.uk

    For emergency repairs please call 0300 555 0302 opt. 2

    For all gas and gas central heating repairs (exc. electric heating) please call 0300 555 0302 opt. 1

    If your CO alarm is constantly sounding, call Cadent on 0800 111 999 and follow their instruction.

  • Supported Living

    We provide care, support and supported living services to people of any age living with a learning and/or physical disability. We can offer accommodation with support in one of our supported living schemes designed and built for adults with learning disabilities.

    Call: 0121 561 7933

    Email: care@bchg.co.uk 

  • Residential Care

    For New Bradley Hall call 01384 278 689 or email newbradleyhall@bchg.co.uk.

     

     

  • Social Business Team

    Our Social Business team can assist you with finding employment, education or training. The team can also support you if you are looking to set up as a small business or entrepreneur. The Social Business team are available via phone or email Monday – Friday, 9am – 5pm.

    Call: 0121 289 3962

    Email: socialbusiness@bchg.co.uk

  • HR

    For enquires relating to working for BCHG or to discuss job applications. The HR team are available via phone or email Monday – Friday, 9am – 5pm. 

    Call: 0121 561 3300

    Email: jobs@bchg.co.uk

  • Finance

    For enquiries for our Finance team. The Finance team are available via phone or email Monday – Friday, 9am – 5pm.

    Email: finance@bchg.co.uk

  • Press & Media

    For all press and media-related enquiries, please contact BCHG directly by emailing info@bchg.co.uk for the attention of Marketing & PR.

     

  • Data Protection Officer

    If you would like to contact our Data Protection Officer regarding the information we hold, please email: data@bchg.co.uk

Visit us

Our Head Office is open Monday – Thursday, 9am – 5pm. Please note, Head Office is closed on a Friday but you can still reach us on any of the following contact details above.

Our Head Office address is: 134 High Street, Blackheath, B65 0EE. Click here for a map.  

If you would like to get in touch but do not see the relevant department above, please call 0121 561 1969 or contact us via the form below.

Our waiting list is currently closed to all applicants apart from those that have received a letter from BCHG advising them to reapply. This is a temporary measure, and we will be updating this page in May 2025 with a further update.

If you require immediate rehousing, please approach the local authorities, their details are listed below:

Sandwell Council

Dudley Council

Birmingham City Council

Wolverhampton Council

Walsall Council

Contact us

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