There are many ways that you can get in touch with us – online, by phone, by post or by visiting our office.

  • Customer Relations Managers (for anything tenancy related including rent payments)

    Please click here to contact your Customer Relations Manager to discuss anything regarding your tenancy with Black Country Housing Group.

  • Retirement Living

    Apsley House
    Call: 01384 413836

    Braeburn House
    Call: 01922 645670

    Doveton House
    Call: 01384 371174

    Elizabeth House
    Call: 01384 893121

    Stambermill House
    Call: 01384 422787

    Vantage Point
    0121 553 6110

  • Homeforce - Repairs Team

    Black Country Homeforce, our skilled and professional home improvements team, can carry out in-house repairs and improvements to your home.

    Call: 0300 555 0302

    Email: homeforcejobs@bchg.co.uk

  • Supported Living

    We provide care, support and supported living services to people of any age living with a learning and/or physical disability. We can offer accommodation with support in one of our supported living schemes designed and built for adults with learning disabilities.

    Call: 0121 561 7933

    Email: care@bchg.co.uk 

  • Residential Care

    For New Bradley Hall call 01384 278 689 or email newbradleyhall@bchg.co.uk.

     

     

  • Social Business Team

    Our Social Business team can assist you with finding employment, education or training. The team can also support you if you are looking to set up as a small business or entrepreneur. The Social Business team are available via phone or email Monday – Friday, 9am – 5pm.

    Call: 0121 289 3962

    Email: socialbusiness@bchg.co.uk

  • HR

    For enquires relating to working for BCHG or to discuss job applications. The HR team are available via phone or email Monday – Friday, 9am – 5pm. 

    Call: 0121 561 3300

    Email: jobs@bchg.co.uk

  • Finance

    For enquiries for our Finance team. The Finance team are available via phone or email Monday – Friday, 9am – 5pm.

    Email: finance@bchg.co.uk

  • Press & Media

    For all press and media-related enquiries, please contact BCHG directly by emailing info@bchg.co.uk for the attention of Marketing & PR.

     

  • Data Protection Officer

    If you would like to contact our Data Protection Officer regarding the information we hold, please email: data@bchg.co.uk

Visit us

Our Head Office is open Monday – Thursday, 9am – 5pm. Please note, Head Office is closed on a Friday but you can still reach us on any of the following contact details above.

Our Head Office address is: 134 High Street, Blackheath, B65 0EE. Click here for a map.  

If you would like to get in touch but do not see the relevant department above, please call 0121 561 1969 or contact us via info@bchg.co.uk . If you get in touch through email, please include the following information:

1. Full name
2. Full address and postcode
3. Telephone number
4. What department the query is for (Housing, Care, Homeforce/repairs, HR, PR or Other)
5. The statement most relevant to you: 
- discuss rent charges
- move home
- report anti social behaviour
- report tenancy fraud
- contact my Customer Relations Manager
- Other
6. Provide more information about your enquiry

Our waiting list has been fully closed to all applicants including those that are seeking Retirement Living and internal transfers, this is a temporary measure, and we will be updating our website in 2025 with a further update.

Find out how we collect, store, use, share and protect personal information in our Privacy Notice.