At BCHG, we are committed to helping residents feel safe in the neighbourhoods where they live. Shared spaces are an important part of our communities, and we work with residents and partner organisations to take reasonable steps to keep them safe.

You can help by letting us know when something isn’t right.

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    What are shared spaces?

    Shared spaces are areas connected to your home that are used by residents but are outside individual homes. These can include:

    • Footpaths and walkways
    • Parking areas
    • Green spaces and play areas
    • Alleyways
    • Shared access routes between homes

    Shared spaces are different from communal areas (such as shared entrances or stairwells), where BCHG has direct responsibility for maintenance and safety.

  • What should I report?

    Please contact us if you notice anything in a shared space that could affect safety or wellbeing, including:

    • Broken lighting
    • Trip hazards or damaged surfaces
    • Fly‑tipping or rubbish build‑ups
    • Vandalism or damage
    • Abandoned vehicles
    • Anti‑social behaviour or hate incidents
    • Anything that makes you feel unsafe

    If you are unsure whether an issue is something BCHG can help with, please still report it - we will make sure it is passed to the right service.

  • How to report a shared space concern?

    You can report concerns to your CRM or Scheme Manager using the contact options you usually use, including:

    • By phone
    • Online via our website
    • By email
    • In person

    When reporting an issue, it helps if you can tell us:

    • Where the issue is
    • What the problem is
    • When you first noticed it
    • Whether anyone is at immediate risk

    This helps us assess the concern and decide what action is needed.

     

  • What happens after I report it?

    When you report a shared space concern:

    ·       We will log the issue and assess the risk

    ·       We may work with the local council, police, or other partners where appropriate

    ·       We will keep you informed about what action is being taken wherever possible

    We aim to make reporting easy and to deal with concerns in a fair and proportionate way.

  • If someone is in immediate danger

    If there is an immediate risk to life or serious harm, please contact:

    • 999 in an emergency
    • 101 for non‑emergency police matters

    You can still let BCHG know afterwards so we can support any wider action that may be needed.

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    Working together to keep neighbourhoods safe

    Keeping shared spaces safe is a shared responsibility. By reporting concerns:

    • Risks can be identified early
    • Anti‑social behaviour can be tackled more effectively
    • We can work with partners to improve neighbourhood safety
    • Communities become safer and more welcoming for everyone

    Thank you for working with us to help keep our neighbourhoods safe.