Storm Darragh has caused a significant increase in repair requests. Our repairs team is working diligently to address these issues, prioritising the most urgent cases to ensure safety and minimise disruption for all affected.
Each repair is taking considerable time as we are having to deal with fallen trees and debris, which means that resolving the backlog will take some time. We are exploring options to increase capacity and improve turnaround times, including bringing in additional resources where possible.
We understand how important these repairs are to our customers and appreciate their patience as we work through this challenging period. We are doing everything possible to expedite the process while maintaining the quality and safety of our work.
If customers have any specific concerns or require further updates on their repair status, they should not hesitate to contact our Homeforce team via email on homeforcejobs@bchg.co.uk or by calling us on 0300 555 0302.
Thank you for your understanding and cooperation.