Mark your calendars – we will be launching our new customer portal BCHG Online on Monday 3rd March. Our improved digital service will allow you to manage your tenancy with confidence and ease. 

With our new digital service, you can: 

  • report a repair by selecting a time that suits you 

  • check your rent statement and download a copy for your records 

  • make a rent payment 

  • report anti-social behaviour 

  • amend any changes in circumstances 

  • make a comment or complaint 

  • apply for a transfer 

  • complete various service request forms 

Keep an eye out for a letter from BCHG in the upcoming weeks which will cover how you can activate your new BCHG Online account.

A reminder you can currently pay your rent via AllPay here: https://pay.allpay.net/blackcountryhg and report a repair by emailing homeforcejobs@bchg.co.uk or calling 0300 555 0302. 

If you need to check your rent statement, tenancy agreement or get a breakdown statement of your rent and service charges, please contact your Customer Relations Manager or Scheme Manager via our website Contact Us page