In the week commencing Birmingham Pride 2023, we released 'Our LGBTQ+ Promise' - our commitment to creating a safe environment where discriminatory behaviour is challenged, and everyone feels they belong. We pledge to:

  • Welcome LGBTQ+ people into our services
  • Challenge discriminatory behaviour and have a clear policy to address LGBTQ+ harassment, homophobia and transphobia
  • Not make assumptions and we will respect people’s sexual orientation or gender identity
  • Promote positive language that is respectful and inclusive
  • Our Complaints Policy ensures that we treat people’s concerns about language and attitudes seriously
  • Encourage customer representation from the LGBTQ+ community in the delivery of our services