Keeping your home safe
At BCHG, your safety is our top priority. We are responsible for making sure your home is safe, well-maintained, and meets all legal safety standards.
We regularly check, manage and improve our homes to protect you, your household and your neighbours.
What BCHG is responsible for
- Making homes safe and well maintained – we ensure homes meet standards, carry out repairs, and fix hazards.
- Fire safety – we carry out fire risk assessments and manage risks in shared areas.
- Electrical safety – we inspect and maintain electrical systems.
- Gas safety – we carry out annual checks and use qualified engineers.
- Water safety – we manage risks such as Legionella.
- Damp and mould – we investigate and resolve issues quickly.
- Building and estate safety – we maintain communal areas and manage building risks.
How we manage safety
- We regularly inspect homes and buildings.
- We keep accurate records of safety checks.
- We track repairs and follow up actions.
- We report safety performance to senior leaders and our Board.
What we ask from you
- Allow access for safety inspections and repairs.
- Report any issues, especially urgent safety concerns.
- Look after your home and appliances.
Who is responsible for what?
|
Area of safety |
BCHG responsibilities |
Your responsibilities (Tenant) |
|
General home safety |
Ensure homes meet safety standards, carry out repairs and fix hazards. |
Report issues promptly and take care of your home. |
|
Fire safety (communal areas) |
Carry out fire risk assessments and act on findings. |
Keep communal areas clear and follow advice. |
|
Fire safety (inside your home) |
Provide guidance where needed. |
Test smoke alarms and plan escape routes. |
|
Electrical safety |
Carry out regular checks and fix faults. |
Use appliances safely and report concerns. |
|
Gas safety |
Carry out annual gas checks using qualified engineers. |
Allow access and maintain your own appliances. |
|
Water safety |
Complete risk assessments and act on findings. |
Follow advice provided. |
|
Damp and mould |
Investigate and resolve issues promptly. |
Report issues early and ventilate your home. |
|
Repairs and maintenance |
Provide responsive repair services. |
Report repairs and allow access. |
|
Building and estate safety |
Maintain shared areas and manage risks. |
Respect shared spaces and report issues. |
How is BCHG performing
We want to understand how well we are delivering for our tenants. Tenant Satisfaction Measures (TSMs) are a set of standards introduced by the Regulator of Social Housing to help assess how landlords are performing from a tenant’s perspective.
They focus on the things that matter most to you like repairs, safety, communication, and how we listen to feedback.
