Safety at a glance

How BCHG keeps your home safe and what you can expect from us.

Your home should be safe, healthy and well‑maintained. This page explains our responsibilities, your rights as a resident and what we will do if something isn’t right.

 

What standards BCHG must meet

  • Your rights as a tenant

    At BCHG, we are committed to ensuring all tenants feel safe, respected, and supported in their homes. As a tenant, you have the right to:

    1. You have the right to live in a home that is decent.
    2. You have the right to live in a safe home.
    3. You have the right to a home that is fit for human habitation
    4. You have the Right to Occupy
    5. You have the right to receive adequate notice before we can enter your home to carry out works or for any other reason.
    6. You have the right to be treated as a unique individual.
    7. You have the right to make a complaint.
    8. You have the right to feel safe.
    9. You have the right to be informed about how your personal data will be collected, used and processed. 

    You can view further information and relevant policies here

  • Consumer standards

    We follow the Consumer Standards set by the Regulator of Social Housing, which outline what you can expect from your landlord.

    These standards ensure we are accountable, transparent, and focused on providing homes and services that meet your needs.

    You can find out more about Consumer Standards here.

What to expect from repairs and copmliance

  • Gas safety

    Gas safety

    • We carry out gas safety checks every year.
    • We actively follow up if access is missed.
    • If a check becomes overdue, we take immediate action to keep residents safe.

    You can expect us to:

    • Contact you in advance
    • Explain why access is important
    • Take action if checks are missed
  • Fire safety

    Fire safety

    • We regularly assess fire risks in shared areas.
    • We maintain fire safety equipment.
    • We are clear about what BCHG is responsible for and what residents are responsible for.
  • Damp and mould

    Damp and mould

    • Damp and mould are not your fault.
    • We inspect and respond within clear timescales.
    • We follow the principles set out in Awaab’s Law.

    If something isn’t right in your home:
    We will inspect, agree actions, and keep you updated until the issue is resolved.

  • Building safety and compliance

    Building safety and compliance

    We monitor safety compliance across our homes and act quickly when standards are not met.
    We publish performance and learning so residents know how we are doing.

How is BCHG performing

We want to understand how well we are delivering for our tenants. Tenant Satisfaction Measures (TSMs) are a set of standards introduced by the Regulator of Social Housing to help assess how landlords are performing from a tenant’s perspective.

They focus on the things that matter most to you like repairs, safety, communication, and how we listen to feedback.

You can view our quarterly and yearly TSM results here