Black Country Housing Group will ensure that customers who experience damp, mould and condensation within their properties are treated in a fair and consistent way. We will ensure that the cause(s) are diagnosed in a timely manner to ensure that the correct remedial action is taken. The action may include repairs, but may also include detailed guidance, advice, or support from the visiting technical staff or specialist diagnostic and treatment companies and use of drying equipment where required. Where necessary, there will be recommendations for further referrals and support, for example, further energy advice and Customer support. If you have any concerns about damp or mould please report to us immediately on 0300 555 0302.
