As a learning and developing organisation, we take your feedback seriously and more importantly aim to learn how we can improve what we do. 'You said, what we did’ is about making clear what we learned and improved. 'You said, what we’re doing', covers areas where we are taking steps to improve but not yet completed.
Our Insights and Impact Report 2025/2026 sets out how residents and BCHG have worked together during 2025/26 to improve services.You can view the report here.
