It is important to Black Country Housing Group that we do provide the best housing service and that means putting our residents at the heart of what we do.

We offer a range of ways which residents can take part in co-designing the future planning and improvement of our Housing Services.

Some customer voice opportunities include Resident Scrutiny Voice Panel, Customer Scrutiny Panel, Partnership Board, Local Scheme Meetings, Digital Panels and Focus Groups. 

 

  • Customer Voice Opportunities

    Find out more about all of our Customer Voice opportunities here.

  • Resident Scrutiny Voice Panel

    Find out more about the Panel here

  • Working with IFF Research to learn more about you

    Your experience as a customer is a priority for us throughout our organisation. It is vital that we listen to your feedback and develop new ways of working to make experiences effortless and services accessible. Find out more here

  • MHCLG's Social Housing Resident Panel

    The Ministry for Housing, Communities and Local Government (MHCLG) have a Resident Panel which is designed to give social housing residents a direct route to engage with Ministers and officials so that their views and experiences can help inform social housing policy and delivery. Panel members have the opportunity to:

    • Provide feedback on government housing policies and proposals. 
    • Share their experiences and insights on social housing issues. 
    • Participate in discussions and research activities with Ministers and officials. 

    MHCLG are currently recruiting new panel members and will be accepting applications until Sunday the 7th of September at 23:00. Residents can apply directly using this link. Applications are open to anyone who lives in homes for social rent, affordable rent, and low-cost homeownership.