Here you can find all the useful information you need to know about being a Black Country Housing Group resident and living in your home.
This sets out what you, as a resident, can expect from BCHG.
Our guide to your first 12 months with us.
Our useful information about keeping to your tenancy agreement.
In this section you can find useful information specifically for the residents of our shared ownership properties.
Our guide to all the different ways that you can pay your rent.
Our advice and guidelines on what to do and will happen if you find yourself in rent arrears.
Our guide to repairing and maintaining your home.
Our guide to aids and adaptations to make your home more suited to you
This details proposed works and updates to properties for the year 2017-18.
Fire safety is all of our responsibility and we all need to care for our homes and the environment where we live.
Our guide on moving out of, changing or swapping your home.
You may be eligible to buy your BCHG Home. Read for further details.
Our guide on some frequently asked questions for when you want to swap or exchange your property.
We always welcome feedback to make sure that to improve the services we provide and maintain a high quality service standard.
Our guide on the different types of damp and how to deal with them.
Our guide on the different service charges for BCHG and how they are calculated.
Read our service standards to find out which maintenance and cleaning services we provide and how often.
Read our position on keeping pets in your BCHG home including when we do and don't allow pets.
This contains a list of useful information such as your local council office and nearest post office for the Rowley Regis area where our Head Office is based.
Many of our homes were treated to a kitchen replacement in the last five years. If your home was one those, this guide shows you how to look after your new kitchen.
Useful information on what legionella is and your responsibilities on how to reduce the risk.