Report a Problem
At Black Country Housing Group we want to make sure our residents lead a happy, safe and stress free life in our homes.
However circumstances may change and things may go wrong and it may not even be your fault. We want to help support you and do our best to solve any problems.
Problems paying your rent
If you are struggling to pay your rent, it is important that you contact our Operations Team as soon as possible so that we can work with you to prevent you from getting into arrears and risk losing your home.
Contact us on 0121 561 7934 or through your myhome.bchg account.
Problems with your home
If you need to report a repair, please contact 0300 555 0302.
Problems with anti-social behaviour
If you are suffering from or see someone else being a victim of anti-social behaviour, please report it to us. Click here to find out how to report anti-social behaviour and how we deal with it.
Make a complaint
We try our best to ensure that we provide you with a service that lives up to our values of: Integrity, Positivity, Respect and Quality. If you feel that you have received a service that lacks in any of these, please let us know by filling in our feedback form here.
Please contact your Customer Relations Manager if you are experiencing any other form of issue.