Pay your rent
There are lots of ways to pay your rent. See below to find the most convenient for you.
By direct debit
Paying by direct debit is a simple and quick way to make rent and other regular payments straight from your bank or building society account.
It also offers a payment guarantee - so, if we or the bank make an error, you’ll be refunded as soon as possible.
To set up a Direct Debit, ring our Head Office and ask to speak to one of the members on our Housing Team.
If you don’t have a bank or building society account, or you want to check that the one you have is suitable for Universal Credit, read The Money Advice Service’s guide, Choosing a bank account for your benefit payment or visit www.moneyadviceservice.org.uk.
For further information on Universal Credit, click here.
You can make payments securely at any time using allpayments; an online bill payment service. Just follow the step by step instructions and have
19 digit payment reference number (PRN) ready. This can be found in your rent payment card or any receipt you have had from us for a past payment. If you cannot find your PRN, please contact us so we can resend to you.
There's a simple registration process and no commitment to use the service on a regular basis.
Please click here to make a payment online.
The allpay App
If you own an Apple or Android smartphone, have a valid allpay swipecard and a current bank account, you can download the allpay App free of charge.
After a brief registration process, you can pay your bills at the touch of a button anywhere where there is a mobile signal or internet access 24 hours a day, 7 days a week.
What's more, you can save all of your details, including multiple payments, so you don't need to enter the same information every time you use the allpay App.
Download the app now at:
Over the phone
via Allpay's 24-hour call centre on 0844 557 8323
Pay your rent and services charges
When paying your rent and service charges, this can be paid in full or you can request to pay it in instalments by setting up a monthly / weekly direct debit.
Details of what your service charges include can be found here: Services Charges Explained.